REFUND POLICY

Simple, Fair, And Transparent.

We want you to love your WayBack Beauty products. If something isn’t right, we’re here to help. Please read our refund policy below for full details.

1. ELIGIBILITY FOR REFUNDS

Refunds are available for unused or defective products within a limited return window after delivery. Products must be in their original condition and packaging.

2. RETURN WINDOW

You may request a return or refund within 14 days of receiving your order. Requests made after this period may not be accepted.

3. NON-REFUNDABLE ITEMS

Certain items such as opened products, used serums, or final sale items may not be eligible for refunds due to hygiene reasons.

4. HOW TO REQUEST A REFUND

To request a refund, contact our support team with your order number and reason for return. Our team will guide you through the next steps.

5. RETURN SHIPPING

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

6. REFUND PROCESSING TIME

Once approved, refunds are processed within 5–10 business days to your original payment method.

7. DAMAGED OR WRONG ITEMS

If you receive a damaged or incorrect item, please contact us immediately with photos so we can resolve the issue quickly.

8. LATE OR MISSING REFUNDS

If you haven’t received your refund yet, check your bank or payment provider first. If still missing, contact us for support.

9. CONTACT US

If you have any questions about refunds, please reach out to our support team at your email address support@waybackbeauty.com. We are happy to help.