SHIPPING & RETURNS

Fast, Simple, And Transparent.

We make every effort to ship your order quickly and ensure a smooth experience from checkout to delivery and returns.

1. SHIPPING TIMES

Orders are typically processed within 2–3 business days. Delivery times depend on your location and courier service.

Please note: delivery times are estimates and may vary during high-demand periods or holidays.

2. SHIPPING COSTS

We offer free shipping on orders above a minimum purchase amount (if applicable). Shipping fees for other orders are calculated at checkout.

3. ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

4. INTERNATIONAL SHIPPING

We may offer international shipping depending on your region. Customs fees or import taxes may apply and are the responsibility of the customer.

5. RETURNS POLICY

Returns are accepted for eligible items within 14 days of delivery. Products must be unused and in original packaging.

6. RETURN PROCESS

To initiate a return, contact our support team with your order details. We will guide you through the return instructions step by step.

7. REFUNDS

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

8. DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect product, please contact us immediately with photos so we can resolve the issue quickly.

9. NON-RETURNABLE ITEMS

Certain items such as opened or used products may not be eligible for return due to hygiene and safety reasons.

10. CONTACT US

If you have any questions about shipping or returns, please contact our support team at your email address support@waybackbeauty.com. We are happy to help.